We're all specialists in our own fields. You're good at what your business does, and we're good at all-things-web. We wouldn't tell a plumber how to install a sink, or an artist how to paint. We're all good at our respective specialities, and that's why our maintenance and support packages take away the stress of running a website to let you focus on what you do best.
Have a question or need us to show you how to do something new in WordPress? Pick up the phone (between 8:30am and 5:00pm - Monday to Friday) or drop us an email and we'll gladly answer any questions or queries you may have.
We also add live chat to your WordPress dashboard, so that every logged in website administrator can easily and quickly reach us if they have any questions or need help.
A website can't be left to sit post-launch. Platforms such as WordPress release regular monthly updates, and third-party plugin updates come out on a daily basis. Since most of the updates can be fixes for critical security issues or bugs, it's essential that these be updated as soon as possible. However, do you know how to upgrade plugins without losing data or breaking your site? That's where we come in!
Each month we will check your website to make sure that it's healthy, up-to-date and secure. We will perform all of our checks and make sure to update anything we can so that your site is secure, fast and has the latest host of features.
Have you ever deleted that super important file? Our daily off-site backups allow you to edit and update your site worry-free, knowing that we keep a copy of your site in a secure off-site location.
Our backups help safeguard against data loss and provide peace-of-mind that your data is stored securely where these files and folders are fully recoverable should you need them.
Kacper of Parrot Creative was recommended to us as the person to help us revitalise our website. After listening to our needs, concerns and limited computer skills he did further independent research into the character and location of the buildings. He then made good suggestions as to how we could move forward. Kacper suggested ideas new to us and his patient approach has given us the confidence to further our use of "digital tourism". After updating the site for us, he continues to provide technical support. He works in a business like manor, promptly responding to questions and requests for help.
The committee have been impressed with his excellent approach and his commitment to tasks and would have no hesitation in recommending him and his work.
Kacper has created 2 websites for me that are just great for my needs. He is professional and has been extremely helpful and patient with me. I wouldn't hesitate to recommend him to anyone. Thank you very much for all your help.
My favorite thing about them is that they actually care about their customers. Most hosting companies get their clients, then sit back and don't worry about them unless there is a problem. The thing I love about Parrot Creative is that they care about their clients and will actually send out direct messages to their clients to see how they are doing and how they can help and improve things. I haven't seen any other hosting companies that do this, at least on such a personal level.
When working with Kacper at Parrot Creative, this is what we got: Speed-of-light service. Seemingly limitless knowledge. A polished and streamlined web page that is easy to use and looks great. Fun, helpful and practical training. Enthusiastic (!!!) personnel. Reasonable price - as with most, we are budget-conscious and controlled. Patience with our many questions, and quick answers, too. People who listen carefully to what we say.
The end result far exceeded my expectations, Kacper was easy to communicate with every step of the way. All of our requests were handled professionally and in a timely manner. His creative input was also pleasantly surprising - coming up with new and fresh ideas that stood out! I would definitely recommend Parrot Creative, especially if you are looking for a reasonably priced and efficient web design agency that get the job done.
There's no cap for the "Plus" and "Pro" packages. "Plus" support clients can call us as much as needed between 9:00am and 5:00pm, Monday to Friday. "Pro" customers can call us during those times, and out of hours.
You will also be provided with our work mobile phone numbers so that you can reach us outside of our opening hours.
On our "Basic" package, we take full backups every 7 days (hold 5) and take database backups every 24 hours (hold 30). For the "Plus" package, we take full backups every 3 days (hold 10) and take database backups every 12 hours. "Pro" package clients benefit from full backups every other day (hold 20) and database backups every 6 hours (hold 60).
We want your business to run as smoothly as possible without you having to worry about your site, so everything we do happens in the background. However, we do keep a log of everything that happens - so if you have any questions, we can provide you with a summary of the maintenance completed in a given month.
Our monthly maintenance, backups and support starts at £29 per calendar month for small WordPress websites and is billed via bank transfer or Direct Debit on a monthly basis.
WooCommerce (ecommerce) and larger WordPress websites cost from £79 per calendar month to maintain due to additional time and security requirements surrounding client and transaction data.
We're marketing and creative experts, not sales people. Get the advice you need without the sales patter or pressure. Period!
There's no cloak and dagger, just good honest work and transparent processes so you can see the value we add to your project.
Our people are everything. We're a jolly bunch of experienced digital experts who you can talk to, sit with & work with.
Want to just chat things through? Pop in and we'll happily serve you coffee, tea or any beverage (just let us know in advance)!